Frequently Asked Questions

Novotel Sydney Parramatta

Novotel Sydney Parramatta FAQs

Need more information about the hotel?
Below are some of our frequently asked questions.

Should you require more information, please call the hotel directly on (02) 9630 4999.

Parking at the hotel

City of Parramatta is currently undergoing Parramatta Light Rail Stage 1 works on 'Eat Street' Church Street. Excitingly, Parramatta Light Rail will provide a link between the City's ever-growing residential, employment, cultural and educational districts.

During these works, guests are able to access the hotel via Market Street, by driving straight onto the hotel driveway and entering the car park at the end of the driveway.

Please see Facilities page for hotel carpark pricing.

What is the cancellation policy related to COVID-19?

Novotel Sydney Parramatta understands the need for flexibility during this time. Please see Travel information: COVID-19 for booking and cancellation policies.

What precautions does the hotel take in relatoin to COVID-19?

Here at Novotel Sydney Parramatta, the safety and well-being of our guests, staff and community are our top priority.

Our hotel is a NSW government registered COVID safe business and we have implemented ALLSAFE Label; so that you can be reassured that we have taken all the steps to make your next stay with us safe.

Read our blog Keeping Our Guests Safe for more information about the precations we are taking to ensure you stay safe.

What amenities are open?

For a full list of our hotel facilties, please see our Facilties Page.

350 Restaurant & Lounge is open for our hotel guests and public patrons. Please see Dining page for more information and open times.

On Level 2 of the hotel, the Gymnasium and outdoor Swimming Pool and Spa are open via booking - guests must book at hotel Reception. At this stage the Steam Room remains closed.

Mac Corner & Business Centre in the hotel lobby is closed to hotel guests. Guests are able to refer to Reception Team for business needs.